Can you trust a company after one of its products catches fire? | Ask an expert

Q: How can anyone recommend the NZXT H1 or any NZXT product in the future, given that the H1 has been proven to catch on fire?A: Clearly, the NZXT H1 enclosure had issues. Back in December, 2020, NZXT temporarily halted sales of its Xbox Series X-like case and issued an advisory that the design of its riser cable could cause a fire—while also reassuring the public that the possibility of such an occurrence was low. Eventually, the company began issuing nylon screws to replace the existing metal ones and rectify the problem, then resumed sales.But that wasn’t the end of the tale. As we reported in early February, NZXT halted sales of the H1 for a second time after Gamers Nexus published two videos explaining how NZXT’s fix could be insufficient in preventing fires. You can read the details in the link above, but in a nutshell, users who bought a used H1 (or a PC with the riser cable from a pre-recall H1) could innocently replace the nylon screw with a metal one, not knowing they were reintroducing the risk of a fire. Also, installation or removal of even the nylon screw could cause further degradation to the faulty element in the riser cable (the PCB board), increasing the risk of fire.To read this article in full, please click here