Protecting card data and more in the contact center [Q&A]

Although many transactions are now carried out online, contact centers remain an important tool for businesses. Call and contact center payment security solutions provider Semafone has had its latest Cardprotect (version 4) product validated by the Payment Card Industry Security Standards Council (PCI SSC) against the latest version of the Payment Application Data Security Standard (PA-DSS). This makes it one of the only companies in the industry to provide this level of certification. We spoke to Gary E Barnett, newly-appointed CEO of Semafone, to find out more about why protecting contact center data now goes beyond payments and also, increasingly,… [Continue Reading]