Bots That Collect Airline Compensation For Passengers

You have read about bots that fight parking tickets. But what about all those flights that get delayed, canceled or overbooked? Could a bot look into that? From a report: AirHelp, a Europe-based company that assists people in pursuing such claims, today announced two new bots to further automate its operations and sift through the monumental number of requests it receives. AirHelp provides a free website people can use to determine if they are eligible for a refund from their airline. Founded in 2013 as a Y Combinator-backed startup, AirHelp claims to have aided more than 7 million people in processing airline compensation worth almost $930 million in total. The company, which operates in 30 countries, including the U.S., only takes a cut when a customer has been successfully reimbursed by the airline.

Naturally, it receives a high volume of claims. To sift through these, in 2016 it began working on bots to automate parts of its screening and analysis. The company launched two bots -- Herman and Lara -- and today it is adding AgA and Docky to the mix. AgA (short for Agent's Assistant) and Docky will help the company with customer service and automatic assessment of claims. AirHelp says it has been testing these bots internally since last year and that they have already assessed 30 percent of claims it receives with 95 percent accuracy. AirHelp's new bots would complement Herman, which mimics the work of a legal agent and looks after 100 percent of cases requiring legal actions, and Lara, which assesses 60 percent of all cases that get past Herman's virtual desk.

Read more of this story at Slashdot.