A black guest of DoubleTree gets kicked out of the hotel for calling his mother in the lobby

Jermaine Massey took a seat in a quiet section of the Doubletree hotel lobby he was staying at in Portland to take a call from his mother. But he says he was soon interrupted by a security guard – Earl – who asked if Massey was staying in the hotel. Massey showed him his key card but couldn't remember the room number off hand. This prompted Earl to call the police. Earl is white and Massey is black.
Apparently, Massey was kicked out of the hotel for 'trespassing,' even though he had paid for a hotel room and already had his belongings in the room. In fact, it wasn't until after the police were called that the manager of the hotel came over to Massey and asked what happened.
'Tonight I was racially profiled and discriminated against for taking a phone call in the lobby of my hotel room at the @doubletreepdx @doubletree. The security guard “Earl” decided that he would call the police on me, the exact reason is still unclear to me...' Massey says in one of his Instagram posts.
And later from his new room at the Sheraton by the airport: 'It just goes to show you that racism is still alive and well man. This was a real incident where I could’ve gone to jail if I responded in a different way.'



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Tonight I was racially profiled and discriminated against for taking a phone call in the lobby of my hotel room at the @doubletreepdx @doubletree. The security guard “Earl” decided that he would call the police on me, the exact reason is still unclear to me. He said that I was a safety threat to the other guests and that I was trespassing and said that I was a disturbance because I took a personal phone call from my mom in a more remote area of the lobby. The manager who actually called the cops, “Luis” actually asked me AFTER he called the cops, what happened? They already had in their minds that they didn’t want me there so I waited for the cops to show up and when they did, I explained my side of the story and they didn’t want to hear it. They asked me if I had personal items in my room (which of course I did) and asked me to go retrieve them. They told me that since the hotel requested me to leave, that if I didn’t I would be considered a trespasser and would be thrown in jail. I complied and cooperated and was not issued a refund for my room. I packed my stuff and went to another hotel. I cannot believe the level of professionalism that this hotel property had with me tonight. It is never ok to discriminate against guests for the color of their skin and to prejudge them based on your own bias against that race. Earl is a disgrace, calls himself a man but calls the Portland Police Dept on a man who was minding his own business in the lobby of his hotel. I had my hotel key in my hand the entire conversation, he knew I was a guest. He wanted to prove a point and did it in the worst way. Not really shocked that this happened but just extremely disappointed. I will be seeking justice. Believe that. @doubletree @doubletreepdx @hiltonhonors #hilton #hiltonhotels #racism #racisminamerica #racismisreal @shaunking
A post shared by m a i n e (@mymainereason) on Dec 23, 2018 at 2:04am PST





View this post on Instagram


Tonight I was racially profiled and discriminated against for taking a phone call in the lobby of my hotel room at the @doubletreepdx @doubletree. The security guard “Earl” decided that he would call the police on me, the exact reason is still unclear to me. He said that I was a safety threat to the other guests and that I was trespassing and said that I was a disturbance because I took a personal phone call from my mom in a more remote area of the lobby. The manager who actually called the cops, “Luis” actually asked me AFTER he called the cops, what happened? They already had in their minds that they didn’t want me there so I waited for the cops to show up and when they did, I explained my side of the story and they didn’t want to hear it. They asked me if I had personal items in my room (which of course I did) and asked me to go retrieve them. They told me that since the hotel requested me to leave, that if I didn’t I would be considered a trespasser and would be thrown in jail. I complied and cooperated and was not issued a refund for my room. I packed my stuff and went to another hotel. I cannot believe the level of professionalism that this hotel property had with me tonight. It is never ok to discriminate against guests for the color of their skin and to prejudge them based on your own bias against that race. Earl is a disgrace, calls himself a man but calls the Portland Police Dept on a man who was minding his own business in the lobby of his hotel. I had my hotel key in my hand the entire conversation, he knew I was a guest. He wanted to prove a point and did it in the worst way. Not really shocked that this happened but just extremely disappointed. I will be seeking justice. Believe that. @doubletree @doubletreepdx @hiltonhonors #hilton #hiltonhotels #racism #racisminamerica #racismisreal @shaunking
A post shared by m a i n e (@mymainereason) on Dec 23, 2018 at 2:02am PST


From USA Today:

Portland Police told USA TODAY that officers responded to DoubleTree Hotel Portland 'regarding a person who hotel staff were (removing) from the property.'
'The employees, who had authority to (remove) people from the hotel, requested the officer contact a person in the lobby they had reportedly directed to leave the property,' the statement reads.
Massey said he was forced to gather his items from his hotel room and leave the property or be arrested by the officers for trespassing. He said he was not issued a refund.
'I guess because I was dressed kind of casual tonight … (in) sneakers and jeans and a hoodie that he profiled me and thought I couldn’t afford to stay there and he questioned me thinking I wasn’t a legitimate patron at the hotel,' Massey said, adding that several white patrons in the lobby area were not asked if they were registered. 'It wasn't right.'
And via OregonLive:
“Safety and security of our guests and associates is our top priority at the Doubletree by Hilton Portland,” Peralta said in a statement. “This unfortunate incident is likely the result of a misunderstanding between our hotel and guest. We are sorry that this matter ended the way it did. We are place of public accommodation and do not discriminate against any individuals or groups.”
And no, the DoubleTree didn't even have the courtesy of giving Massey a refund.