Gmail Smart Replies and the Ever-Growing Pressure to Email Like a Machine

An anonymous reader shares an article: I don't use the phrase 'Will do!' much in daily conversation, but lately it has been creeping into more and more of my e-mails. An editor asks me to get a draft back to her tomorrow? Will do! A friend heading back to Los Angeles from New York sends me a quick note telling me to enjoy living in the 'best city in the world.' Will do! The hosts of a panel I'm moderating need me to send over a three-line bio? Will do! 'Will do!' is just one of many Smart Replies that Google now provides as a default feature in Gmail, there to assist you in your message composition unless you choose to manually turn them off. In October, the e-mail service, which one analytics firm suggests hosts about a quarter of all the e-mails sent worldwide, made this feature standard on its 1.4 billion active accounts, along with a menu of other innovations.

These include Smart Compose, a feature that finishes your sentences for you with the help of robot intelligence, and Nudges, a feature that bumps unanswered e-mails to the top of your in-box, making you feel increasingly guilty with every sign-in. As with many technological updates that are suddenly imposed on unsuspecting users, the new Gmail interface has been met with much annoyance. When my in-box started offering me Smart Replies, I felt a little offended. How dare it guess what I want to say, I thought. I -- a professional writer! -- have more to offer than just 'Got it!' or 'Love it!' or 'Thanks for letting me know!' (Smart Replies are big on exclamation points.) I started to resent the A.I., which seemed to be learning my speech patterns faster than I could outsmart it. Just as I decided that I'd thwart the machine mind by answering my messages with 'Cool!', the service started offering me several 'Cool' varietals. Suddenly, I could answer with 'Sounds cool' or 'Cool, thanks' or the dreaded 'Cool, I'll check it out!'

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