TED Event: How Industry 4.0 Promises to Result in Amazing CX

INDUSTRY DISCUSSION: By their own admission, many companies are still on the low end of the 1-to-10 scale when it comes to adopting technologies that can help them provide important transformative CX experiences. Businesses are busily trying to build capabilities around artificial intelligence and other cutting-edge technologies in a bid to grow market share, but time is definitely not on their side.