How to tell your customers that you've been hacked [Q&A]

The short-term costs of a cyberattack are significant. Investigating and containing a breach, rebuilding IT systems and implementing new security controls, as well as the loss of productivity, can all cause severe financial strain. However, the long-term costs of a breach are often even more damaging. Enterprises that do not handle an attack well can suffer a number of further consequences, including reputational damage, a loss of customer loyalty and a drop in share prices. We spoke to Anthony Green, CTO of cyber security firm FoxTech, about how to keep customers on an organization's side after a cyberattack has occurred.… [Continue Reading]