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Google says some AI call center agents took the morning off

Tuesday September 20, 2022. 05:15 AM , from TheRegister
Replace unreliable people with tireless cloudy software, they said …
Updated Your correspondent once met the manager of a contact center dedicated to processing parking and speeding fines. This chap's 'customers' were understandably nearly always unhappy, and the folks who answered the phones therefore copped more than their fair share of surliness and abuse.…
https://go.theregister.com/feed/www.theregister.com/2022/09/20/google_dialogflow_outage/
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