Amazon Extends Alexa To Enable Ambient Intelligence

Sean Michael Kerner writes via VentureBeat: Amazon's Alexa voice assistant technology isn't just about natural language processing (NLP) anymore, now it has become a platform that's aiming for ambient intelligence. At Amazon's Alexa Live 2022 event today, the company announced a series of updates and outlined its general strategy for enabling ambient intelligence that will help transform how users in all types of different settings will interact with technology and benefit from artificial intelligence (AI). Among the announcements made at the event is the new Alexa Voice Service (AVS) SDK 3.0 to help developers build voice services, and new tools including the Alexa Routines Kit to support development of multistep routines that can be executed via voice. The concept of ambient intelligence is about having technology available when users need it and without the need for users to learn how to operate a service.

'One of the hallmarks of ambient intelligence is that it's proactive,' [Aaron Rubenson, VP of Amazon Alexa] said. 'Today, more than 30% of smart home interactions are initially initiated by Alexa without customers saying anything.' To further support the development of proactive capabilities, Amazon is now rolling out its Alexa Routines Kit. The new kit enables Alexa skills developers to preconfigure contextually relevant routines, and then offer them to customers when they're actually using the relevant skill. One example cited by Rubenson of how routines work is in the automotive industry. He said that Jaguar Land Rover is using the Alexa Routines Kit to create a routine they call good night, which will automatically lock the doors, provide a notification of the fuel level or the charge level of the car and then turn on guardian mode, which checks for unauthorized activity.

As part of the Alexa Live event, Amazon is also rolling out a series of efforts to help developers build better skills, and make more money doing it. The new Skill Developer Accelerator Program (SDAP) is an effort to reward custom skill developers for taking certain actions that Amazon knows results in higher quality skills based on historical data. Rubenson said that the program will include monetary incentives and also incentives in the forms of promotional credits for developers that take these actions. There is also a Skills Quality Coach that will analyze skills individually, assign a skill quality score, and then provide individualized recommendations to the developer about how to improve that skill.

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