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Leaked Emails Show Crime App Citizen Is Testing On-Demand Security Force

Friday May 21, 2021. 10:50 PM , from Slashdot
An anonymous reader quotes a report from Motherboard: Crime and neighborhood watch app Citizen has ambitions to deploy private security workers to the scene of disturbances at the request of app users, according to leaked internal Citizen documents and Citizen sources. The plans mark a dramatic expansion of Citizen's purview. It is currently an app where users report 'incidents' in their neighborhoods and, based on those reports and police scanner transcriptions, the app sends 'real-time safety alerts' to users about crime and other incidents happening near where a user is located. It is essentially a mapping app that allows users to both report and learn about crime (or what users of the app perceive to be crime) in their neighborhood. The introduction of in-person, private security forces drastically alters the service, and potential impact, that Citizen may offer in the future, and provides more context as to why a Citizen-branded vehicle has been spotted driving around Los Angeles. The news comes after Citizen offered a $30,000 bounty against a person it falsely accused of starting a wildfire.

In short, the product, described as 'security response' in internal emails, would have Citizen send a car with private security forces to an app user, according to the former employee. A private security company working with Citizen would provide the response staff, the former employee added. A second Citizen source confirmed this description of the service. Citizen has been actively testing the program, with what the company describes as quick response times and instant communication between Citizen and security partners, according to the emails.

Currently, Citizen offers a subscription product called 'Protect,' which costs $19.99 per month. Protect sends a user's location to a Citizen employee when it's turned on, can stream video to a 'Protect agent' when activated using a safeword, and is pitched to users as a 'digital bodyguard.' Protect also advertises 'Instant emergency response to your exact location,' and says 'Live monitoring means you never have to walk alone.' It is not clear if the private security response would be tied to Protect or another service. A Citizen spokesperson told Motherboard that 'LAPS offers a personal rapid response service that we are testing internally with employees as a small test. For example, if someone would like an escort to walk them home late at night, they can request this service. We have spoken with various partners in designing this pilot project.' They declined to answer other questions from Motherboard.

Read more of this story at Slashdot.
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