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Amazon Drivers Are Instructed To Drive Recklessly To Meet Delivery Quotas

Thursday May 6, 2021. 08:00 PM , from Slashdot
Amazon delivery companies around the United States are encouraging reckless and dangerous driving by ordering delivery drivers to shut off an app called Mentor that Amazon uses to monitor drivers' speed and give them a safety score to prevent accidents. Drivers say they are being ordered to turn the app off by their bosses so that they can speed through their delivery routes in order to hit Amazon's delivery targets. From a report: Sign out of Mentor if you haven't already,' an dispatcher at an Amazon delivery company texted a delivery driver at DDT2, an Amazon warehouse in the suburbs of Detroit, Michigan a little after noon on a day in March, according to a screenshot obtained by Motherboard. This was less than five hours into his 10-hour shift. 'Starting tomorrow everyone needs to be logged into Mentor for at least 2 hours no more no less, so make sure that's one of the first things we're doing in the mornings,' a dispatcher at DAT2, an Amazon delivery station in the suburbs of Atlanta told drivers who work 10-hour shifts in a group chat in May 2020.

Mentor is a smartphone app made by a company called eDriving, which partners with Amazon to monitor the driving behaviors of delivery drivers at Amazon Delivery Service Partners, which are quasi-independent companies who are contracted by Amazon to deliver packages in Amazon-branded vans. Using sensors in a driver's smartphone, Mentor collects information about a driver's acceleration, braking, cornering, and speeding. It also detects 'phone distraction' based on how much a driver is using their phone outside of the Mentor app. It then gives drivers a 'FICO Safe Driving Score' in order to 'objectively measure how safe a driver is.' Amazon ties driver bonuses to several metrics, including a delivery worker's driving score.

Read more of this story at Slashdot.
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