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Amazon Uses An App Called Mentor To Track and Discipline Delivery Drivers

Saturday February 13, 2021. 12:20 AM , from Slashdot
Amazon has for years been using an app called 'Mentor' to monitor and track delivery drivers' behavior on the road. 'The app, which Amazon bills as a tool to improve driver safety, generates a score each day that measures employees' driving performance,' reports CNBC. From the report: Just like the AI-equipped cameras rolling out to contracted delivery companies, Mentor is framed as a 'digital driver safety app' to help employees avoid accidents and other unsafe driving habits while they're en route to their destination. But multiple delivery drivers who spoke to CNBC described the app as invasive and raised concerns that bugs within the app can, at times, lead to unfair disciplinary action from their manager.

The scores generated by the Mentor app are used in more ways than just evaluating an individual's job performance, drivers say. Amazon also looks at the scores, in part, when ranking a delivery partner's status, according to the drivers, who asked to remain anonymous out of fear of retaliation from Amazon. The ranking system for DSPs ranges from 'Poor' to 'Good' to 'Fantastic' to the top tier, referred to as 'Fantastic+.' A surplus of poor Mentor scores among a delivery partner's workforce can drag down the DSP's ranking, which can potentially jeopardize their access to benefits provided by Amazon, such as optimal delivery routes, the drivers said. The app also features a dashboard for drivers to 'see how they stack up against the rest of their team.' Mentor's score-based system raises concerns that the app intensifies the pressure of the job, pitting drivers and competing DSPs against each other to an unhealthy degree.
Amazon spokesperson Deborah Bass told CNBC in a statement: 'Safety is Amazon's top priority. Whether it's state-of-the art telemetrics and advanced safety technology in last-mile vans, driver-safety training programs, or continuous improvements within our mapping and routing technology, we have invested tens of millions of dollars in safety mechanisms across our network, and regularly communicate safety best practices to drivers.'

Read more of this story at Slashdot.
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