MacBook butterfly keyboard settlement FAQ: How to file a claim and get a refund

If you owned a MacBook with a busted butterfly keyboard, Apple may soon send you a refund. A judge has approved a $50 million class-action lawsuit settlement for several states that will reimburse MacBook users for repairs going back to 2015. Here’s what you need to know.

Which MacBook models does this settlement cover?

Every MacBook with a butterfly keyboard is part of the class-action suit, including the MacBook (all), MacBook Air (2018-2019), MacBook Pro (13­-inch, 2016-2019), and MacBook Pro (15-inch, 2016-2019).

What was the issue?

For years, MacBook users complained of stuck, repeating, and broken keys when typing with MacBooks. The issue has been traced to Apple’s use of butterfly-style keycaps, which have a lower profile than scissor-style keys. Apple began replacing the butterfly keyboard with the Magic Keyboard with the 16-inch MacBook Pro in 2019.

Which states are included in the class action?

California, New York, Florida, Illinois, New Jersey, Washington, and Michigan.

What if I moved?

As long as you were living in one of the above states at the time of the repair, you’ll be included.

How much is the settlement for?

Apple has agreed to pay $50 million into a common settlement fund, of which lawyers agreed to seek up to approximately $13,599,113 in attorneys’ fees and no more than $2 million in litigation costs. Additionally, $1.4 million will be used to cover settlement administration costs. That leaves approximately $33 million for users.

How do I know if I’m part of the class action?

Notices will begin being sent out to all potential members on December 12. 

Who will receive payments?

There are three groups in the class:

Group 1: Received two or more topcase replacements from Apple or an Authorized Service Provider within four years of purchase based on Apple’s records.Group 2: Obtained one topcase replacement from Apple or an Authorized Service and attest on the Claim Form that the repair did not resolve their keyboard issues.Group 3: Obtained one or more keycap replacements (but not any topcase replacements) from Apple or an Authorized Service Provider, and who attest on the Claim Form that the repair did not resolve their keyboard issues.

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What if I’m part of Group 1?

The settlement states that Group 1 is the only group that will not need to submit a claim to receive compensation, as their payment will be automatic.

What if I’m part of Group 2 or Group 3?

Both Groups 2 and 3 must submit claim Forms to receive compensation, which must be postmarked or emailed within 120 days.

How much will I receive?

Group 1: $395Group 2: $125Group 3: $50

What if I participated in Apple’s Keyboard Service Program?

If you paid for a repair or replacement keyboard, you’ll still receive compensation even if Apple replaced or repaired your MacBook keyboard as part of the program.

What if I had a faulty keyboard but never had it repaired?

Sorry, Apple will not be reimbursing anyone who didn’t pay to have their MacBook repaired.

What if I don’t own the computer anymore?

That doesn’t matter, though you will still need to show proof of repair if you belong to groups 2 or 3.

What are the next steps in the process?

Lawyers will provide class data to the settlement administrator by December 2 and notices will be sent out beginning December 12. The deadline to file a claim is March 6, 2023. A website will be set up soon will all the necessary forms and addresses.

How can I file a claim?

If you are eligible for a refund check, you should receive an email or postcard with a Unique ID and PIN. You can enter them on the claim page, it will pre-populate the claim form with the information contained in Apple’s records. You must declare that any pre-populated information is true and correct to complete the process.

When will I receive payment?

Checks will most likely arrive sometime in April.

Can I read the settlement?

You can find the full text for the preliminary approval of the Apple Butterfly Keyboard Settlement on the Scribe website.

Did Apple admit they were wrong?

Nope, Apple agreed to the $50 million sum “without admitting liability.”

How can I get more information?

There is a dedicated website to the settlement, found at the In Re MacBook Keyboard Litigation Settlement Website where you’ll find contact information.

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