Facebook's Kustomer Deal Set To Face EU Antitrust Investigation

Facebook's acquisition of U.S. customer service startup Kustomer is set to trigger a full-scale EU antitrust investigation next month, Reuters reported Friday, citing three people familiar with the matter. From the report: The world's largest social network, which announced the deal in November, is looking to the deal to scale up its instant messaging app WhatsApp, whose usage has soared during the COVID-19 pandemic. The European Commission will conclude its preliminary review of the deal on Aug. 2 after which it will begin an in-depth 90-day investigation, the people said. Facebook has until July 26 to offer concessions to stave off the investigation but is unlikely to do so because of the difficulty of finding the right remedies to address competition concerns, the people said on condition of anonymity.

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